Refund policy

Return and Refund Policy

Last updated: May 26, 2026

Thank you for shopping with MEBeads.

This Return and Refund Policy applies to purchases made through mebeads.com. MEBeads offers both custom/personalized products and non-custom products. Different return rules may apply depending on the product type and the shipping destination.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

1. Return Requests by Email

To request a return, report a damaged or defective item, or ask about a refund, please contact us by email at:

support@mebeads.com

Please include:

- Your order number
- The email address used at checkout
- The item you are contacting us about
- The reason for your request
- Clear photos or videos if the item is damaged, defective, incorrect, or not as ordered

Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.

If your return request is approved, we will provide return instructions by email, including where to send the item. The return address will be provided after your return request is accepted.

2. Return Window

For customers in the United States:
Eligible non-custom items may be returned within 7 days after delivery.

For customers in the European Union or the United Kingdom:
Eligible non-custom items may be cancelled or returned within 14 days after delivery, in accordance with applicable consumer protection laws.

For customers in other regions:
Eligible non-custom items may be returned within 7 days after delivery, unless a longer return period is required by applicable local law.

Custom, personalized, made-to-size, special-order, or made-to-request items are final sale and are not eligible for return or cancellation for change-of-mind reasons, unless they arrive damaged, defective, incorrect, or not made according to your confirmed order details.

3. Eligible Non-Custom Items

To be eligible for a return, the item must be in the same condition that you received it:

- Unworn
- Unused
- Undamaged
- Unwashed
- Unaltered
- With any original tags, cards, pouches, or packaging
- With proof of purchase

Items that show signs of wear, use, damage, perfume, lotion, cosmetics, stains, scratches, stretching, alteration, or improper handling may not be accepted for return.

For EU/UK customers exercising a statutory right of withdrawal, you may inspect the item as you would in a physical store. However, you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.

4. Custom and Personalized Items

Custom or personalized items include, but are not limited to:

- Custom bracelets
- Personalized bracelets
- Made-to-size bracelets
- Items made according to your selected wrist size
- Items made according to your selected beads, stones, charms, colors, layout, design, or materials
- Items made with names, initials, birthstones, zodiac signs, special meanings, or other personalization
- Special orders or items made according to your request

Because these items are made specifically for you, they are final sale and cannot be returned, exchanged, or cancelled due to change of mind, wrong size selection, color preference, style preference, or personal expectation differences.

Custom or personalized items may only be refunded, replaced, repaired, or remade if they arrive damaged, defective, incorrect, or not made according to your confirmed order details.

If you need to change or cancel a custom order, please contact us at support@mebeads.com as soon as possible. We will try to help, but once production, customization, or preparation has started, we may not be able to cancel or change the order.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us at support@mebeads.com as soon as possible.

Please include:

- Your order number
- The email address used at checkout
- A brief description of the issue
- Clear photos or videos of the item
- Clear photos of the packaging

After reviewing your claim, we may offer one or more of the following solutions, depending on the situation:

- Replacement
- Repair
- Remake of the item
- Store credit
- Partial refund
- Full refund

Please do not return any damaged, defective, or incorrect item before contacting us. We will provide return, replacement, or refund instructions after reviewing the issue.

If we determine that the issue was caused by our error or a product defect, we will provide an appropriate solution and cover reasonable return shipping costs where required by law.

If we determine that the item is not defective, or that the issue was caused after delivery, the item may not be eligible for a refund, replacement, repair, or remake.

6. What Is Not Considered a Quality Issue

MEBeads products are made with natural crystals, stones, beads, and handmade elements. Natural and handmade variations are part of the character of the product and are not considered defects.

The following are generally not considered quality issues:

- Natural variations in crystals, stones, beads, or handmade materials
- Differences in color, texture, pattern, clarity, shape, bead character, or arrangement
- Slight size differences caused by handmade production
- Slight color differences caused by lighting, photography, or screen settings
- Minor differences between product photos and the item received
- Damage caused by normal wear and tear
- Damage caused by misuse, improper care, water exposure, perfume, lotion, chemicals, pulling, impact, or accidental damage
- Tarnishing, fading, or changes caused by use, storage, moisture, or contact with chemicals
- Wrong size selected by the customer
- Personal preference, change of mind, or expectation differences

Product photos are provided for reference only. The item you receive may differ slightly from the images shown due to natural material variations and the handmade nature of our products.

7. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or not made according to your confirmed order details:

- Custom or personalized items
- Made-to-size items
- Special orders
- Gift cards
- Final sale or clearance items
- Items that have been worn, used, washed, damaged, altered, repaired, or handled improperly
- Items with signs of perfume, lotion, cosmetics, stains, scratches, stretching, or other wear
- Items returned without original packaging, where applicable
- Items returned without prior approval
- Sealed items that are not suitable for return for health or hygiene reasons once opened, where applicable
- Any other items excluded from return under applicable law

8. Return Shipping

For returns caused by a damaged, defective, or incorrect item, we will review the issue and provide the appropriate return, replacement, repair, remake, or refund instructions.

For returns that are not caused by our error or a product issue, the customer is responsible for return shipping costs unless otherwise required by law.

Original shipping fees, express shipping fees, customs duties, import taxes, handling fees, and related delivery charges are non-refundable unless required by law.

For EU/UK customers exercising a statutory right of withdrawal, we will refund the standard outbound delivery cost where required by law. Any additional cost for express, priority, or upgraded shipping will not be refunded unless required by law.

We recommend using a trackable shipping method. We are not responsible for returned items that are lost, delayed, damaged, or misdelivered in transit.

International customers are responsible for properly marking return packages as returned goods where applicable. We are not responsible for customs duties, import taxes, or fees caused by incorrect return declarations.

9. Refunds

Once we receive and inspect your approved return, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

For United States and other non-EU/UK returns, approved refunds are usually processed within 10 business days after we receive and inspect the returned item.

For EU/UK statutory withdrawal returns, refunds will be processed within the timeframe required by applicable law. We may withhold the refund until we have received the returned item or until you have provided proof that you have sent the item back.

Please note that your bank, credit card company, or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@mebeads.com.

10. Exchanges

We do not guarantee direct exchanges.

The fastest way to get a different item is to return the eligible non-custom item you have. Once your return is accepted, you may place a separate order for the new item.

Custom, personalized, made-to-size, or special-order items cannot be exchanged unless they arrive damaged, defective, incorrect, or not made according to your confirmed order details.

If you need help choosing a replacement, please contact us at support@mebeads.com.

11. EU/UK 14-Day Right of Withdrawal

If your order is shipped to the European Union or the United Kingdom, you may have a statutory right to cancel or return eligible non-custom items within 14 days after receiving your order, without giving a reason.

To exercise this right, you must contact us at support@mebeads.com within 14 days after receiving your order and clearly state that you wish to cancel or return your order.

After notifying us, you must send the eligible item back within the timeframe required by applicable law.

This right of withdrawal does not apply to custom-made, personalized, made-to-size, special-order, or clearly personalized items, unless they arrive damaged, defective, incorrect, or not made according to your confirmed order details.

This right may also not apply to sealed items that are not suitable for return for health or hygiene reasons once opened, or to other items excluded under applicable law.

12. Order Cancellations

If you need to cancel an order, please contact us at support@mebeads.com as soon as possible.

For non-custom items, we may be able to cancel the order before it has been shipped or prepared for shipment.

For custom, personalized, made-to-size, or special-order items, cancellation may not be possible once production, customization, or preparation has started.

If an order has already shipped, it cannot be cancelled. You may request a return if the item is eligible under this policy.

13. Policy Abuse

To the extent permitted by law, we reserve the right to refuse returns, refunds, exchanges, repairs, or replacements if we believe this policy is being misused, including but not limited to:

- Repeated or excessive returns
- Suspected fraud
- False damage claims
- Items damaged after delivery
- Items returned in a condition that does not meet this policy
- Items returned without prior approval
- Abuse of promotions, discounts, or return processes

14. Contact Us

For any return, refund, exchange, or product issue questions, please contact us at:

Email: support@mebeads.com